Privacy Policy

Introduction

PrintShrimp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy details how we collect, use, share, and safeguard your personal information when you interact with our website (printshrimp.com), order portal (app.printshrimp.com), or other platforms and services we provide (collectively, the "Services").

PrintShrimp is a Dubai-based global print-on-demand company serving customers predominantly in the UK, EU, USA, Australia, and other regions worldwide. By using our Services, you accept the practices described in this Privacy Policy.

Information We Collect

• Personal Details: Name, email address, phone number, postal address.
• Payment Information: Processed securely via Stripe and Ziina. We do not store your credit card or bank details; we only record your chosen payment method.
• Artwork and Content: Files you upload for order fulfillment, including images, text, logos, and related information.
• Etsy Integration Data: Order details, product data, and shop-specific information when integrating Etsy.
• Communication Data: Records of your communications with customer support, including message content.
• Contact Information of Others: Names and addresses you save under your account.
• Analytics Information: Usage data (IP addresses, device details, browser information) collected via Google Analytics.
• Cookies and Tracking Data: Data collected through cookies, pixel tags, web beacons, and similar technologies.

How We Collect Your Information

• You register an account or place orders.
• You upload content or integrate your Etsy shop.
• You communicate with our customer support.
• You visit our website or interact with our marketing communications.

Purpose and Use of Personal Data

• Fulfill and manage your orders, including global printing and shipping.
• Process payments, facilitate billing, and issue invoices.
• Communicate with you and respond to your requests.
• Provide customer service, support, and corporate account management.
• Maintain, secure, and enhance our Services and website.
• Evaluate and improve our Services through analysis and feedback.
• Measure the effectiveness of our email communications and marketing campaigns.

Data Sharing with Third Parties

We share your data responsibly and only as necessary:

• Global Print Partners: To facilitate local printing and shipping.
• Payment Providers: Stripe and Ziina for secure transactions.
• Analytics Providers: Google Analytics for performance analysis.
• Service Providers: IT services, customer support, order processing, and website operation.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.
• Compliance and Legal Obligations: To comply with laws, protect our rights, and prevent fraud.

We do not sell, rent, or lease your personal information to third parties.

International Transfers

Your data may be transferred internationally. We ensure these transfers comply with applicable data protection laws, such as the EU GDPR, through appropriate safeguards.

Third-Party Websites

Our website may include links to third-party websites or services (e.g., Dropbox). We are not responsible for their privacy practices. Please review their privacy policies before use.

Security of Your Personal Data

We implement security measures, including encryption (SSL), secure storage, and restricted access, to protect your data against unauthorized access, alteration, disclosure, or destruction.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze trends, and administer the website. You can manage cookies via your browser settings; disabling them may affect site functionality.

Marketing Communications

We may send you marketing communications if you consent or are an existing customer. You can opt out at any time using unsubscribe links in emails or by contacting us directly.

Your Privacy Rights

You have certain rights regarding your personal information:

• Access: Request access to your personal data.
• Correction: Request rectification of incorrect or incomplete data.
• Deletion: Request deletion of your personal data.
• Restriction: Object to or limit processing of your data.
• Data Portability: Request transfer of your data to another provider.

To exercise these rights, please contact us at hey@printshrimp.com.

Compliance and Data Protection Framework

PrintShrimp adheres to relevant data protection laws, including Dubai’s regulations and the EU GDPR. Our third-party providers are also GDPR compliant and bound by Data Processing Agreements.

Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to this Privacy Policy

We reserve the right to update this policy periodically. Significant changes will be communicated on our website and via email notifications.

Contact Information

If you have questions, concerns, or requests regarding your data or this Privacy Policy, please contact:

Email: hey@printshrimp.com
Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, UAE